How to Deal With Default Customers
Time to pull on your boss pants! Today, we are talking about dealing with default customer payments.
How to chase up your money without all the emotions.
I know it’s an scary topic. But it’s inevitable in business.
I've actually seen people quit over this.
Chasing defaults is a particularly tough one if you've got that nurturing personality.
If you hate setting boundaries, feel scared about saying no or asking for money this is gonna bring up some stuff for you. But it’s a normal part of being in business.
We've had thousands of default payments over the last couple of years.
The first thing to do is to tighten up your procedures. Did you just shudder? I told you this was an unsexy topic!
You gotta be super clear.
Many people who default don't even realize that they've done it. Their credit card expired, or they lost it; it was just a simple error.
So just assume that it's just a really simple mistake before you do anything. Take the emotion out of it. Do some tapping on it, see what money stuff it's bringing up for you.
Create an automated process. So as soon as someone defaults, they receive an email with a payment link.
Having a fake assistant is a good idea in the beginning, in the absence of a real one. It acts as a shield for you and your client so your relationship with them isn’t affected.
It's not mean to ask for your money. To have expectations for customers to pay you.
With some people, you just have to let them go.
Write off that debt and accept that it’s a rite of passage in business. It doesn't mean anything about you. It doesn't make you a bad person.
There will be people who you realize should never have joined your program in the first place.
To deal with this you need to tighten up your marketing. Clearly explain “this is not right for you, if blah, blah, blah”.
I work on attracting people who are self reliant, self aware, who love learning about themselves, who value self knowledge.
Because the ones who ask for refunds are often the ones who want me to fix everything in their life.
Default payments are inevitable. They're unavoidable. Especially as you grow.
You can mitigate them by tightening things up. You can prevent some of them by tweaking your marketing and attracting the right people.
It doesn't have to be stressful and it can be just a normal, easy thing in your business.
In this episode, you'll learn:
- Why you need to tighten up your terms and conditions
- How having a ‘fake’ assistant can help!
- When your business grows, default payments go up
- How to market to your perfect person
- Dealing with missed payments doesn’t have to be hard
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About the Show
Chill & Prosper is your weekly dose of money mindset, marketing and humour from best-selling author and entrepreneur Denise Duffield-Thomas.
Denise's philosophy is that there is ALWAYS an easier way to make money and that's what she's here to help you do. Each week, you'll get actionable advice to help you make more money, with less work. There's no need to hustle - let Denise show you how to embrace the Chillpreneur way.
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